Interview with Manager

Table of content 1Introduction2 1. 1Objectives3 2Manager of merchandise and customer usefulness in the union Uzdrowisko Iwonicz S. A. 3 2. 1I distribute model of charabanc4 2. 2Key responsibilities of trade and Consumer advantage Manager5 2. 3Typical belonging day5 3 marketing and customer serve up government activity structure6 4Key factors affecting sound aggroup piddle7 5Conclusion7 6Bibliography8 Balon Sandra emailprotected ac. uk Assignment Brief question with a Manager Introduction to oversight MM11020 IntroductionAccording to the definition, fencer is a person answerable for controlling or administering an fundamental law or group of staff. He controls the professional and business activities, supervises and monitors people who directly account statement to him. (No data, Oxfords on-line dictionary). There are some(prenominal) an(prenominal) contrastive types of vigilance jobs. Even for jobs with similar titles, the duties may change significantly fro m adept political party to an opposite. Depending on the size and variety show of fellowship, as sfountainhead as commonality manoeuvre activities may alter.Average tasks and responsibilities incriminate dealing with staffing issues much(prenominal) as interviewing probable staff, as hale as providing or organising training and development. Manager is responsible for maintaining staff by recruiting, selecting, and training employees. Also, maintaining a safe, secure, and legal work environment developing personal growth opportunities, creating chummy atmosphere to makes the company well-heeledgoing for their police squad members. I interviewed Krzysztof Guzik, Manager of selling and Customer Service. The company which I hold choosen is color Uzdrowisko Iwonicz S.A.. In accordance with their official website it is first and one of the most popular holiday resort company in Poland. Iwonicz-Zdroj is the largest and oldest resort in fuel podkarpacie region, which attract attention patients from all oer Europe. Medicinal qualities of mineral weewee occurring there, disemboweld Wojciech Oczko in 1578. He was a court physician of Polish King Stefan Batory. After that people started to pay attention to the perfect resort hotel atmosphere in Iwonicz- Zdroj. In the seventeenth century the health club initiation enjoyed great popularity in the agricultural and beyond (2011, http//www. zdrowisko-iwonicz. com. pl/). Objectives The primary mission of the partnership Uzdrowisko Iwonicz S. A. with full pointquarters in Iwonicz- Zdroj is a complex spa services, with treatment conducted on the basis of local raw materials and medicinal qualities of the environment. Company is dealing with the fruit of the spa infixed medicinal resources for customers, spas, and other treatment facilities in the country and abroad. Uzdrowisko Iwonicz is responsible for show upput signal unique ecological cosmetics and medicines based on lifelike raw materials u tilize in the spa treatment.Krzysztof Guzik maintain that beginning of potent goes back to the 1867s, when the method of obtaining iodine and bromine salt were developed and implemented. single and bromine salt from Iwonicz is a recognized and certified medicine in rheumatic as well as neurological and orthopaedic diseases. It is used in the medicinal baths and wraps. Product Is in any case used for inhalation in the treatment of air- passages illness. The second traditional medical preparation is a peloid cube, produced beneath the supervision of the pharmaceutical industry.This is specially prepared and can be easy use to wraps at home which makes this product in truth desirable. Iwoniczanka is a puddle of brand for products made by Uzdrowisko Iwonicz S. A.. Mark combines over 430 years-experience of using spas natural medicinal materials from Iwonicz- Zdroj and the latest achievements of cosmetology. This makes Iwoniczanka and Uzdrowisko Iwonicz S. A. really desirable brand as well as company. The partnership includes Spa hospital Excelsior, topsy-turvyness Pod Jodla, Sanatorium Stare Lazienki, Sanatorium Bialy Orzel, Sanatorium Ustronie, Spa Sanatorium Number IV, Spa TreatmentCentre, Stary Palac, Pump agency and also labor of ecological cosmetics. All products are available in cosmetics shops all over the Poland and also on their website via the on-line store. The main objective for the company to makes it more than outer spaceable. Manager of merchandising and Customer Service in the partnership Uzdrowisko Iwonicz S. A. In according to Krzysztof Guzik the company employs 246 people, whereas 10,2% constitute a managerial positions. Mr Guzik is the manager of Marketing and Customer Service in Uzdrowisko Iwonicz S. A. since 2001.His previous experience include being the head of the Tourist discipline Centre in a regional Development Agency Karpaty S. A. Krosno. He graduated from the Academy of Physical instruction in Krakow with a degree in t ourism. As a head of department in Uzdrowisko Iwonicz S. A. he manages a team of 50 people. During his career, he went through numerous courses and trainings. Previous work experience as well as current vacancy jockstraped him to develop his professional skills and deal with alter tasks and controlling the team the most effectively as is possible.Asked about his biggest helplessness described the perfectionism. Krzysztof explains that he is up to his ears in work. For all the time I am staying in work longer than it is necessary. Before I unsex out of work I take a leak to check again what I managed to do that day, and plan the next includes the major, most key tasks to do. To be in effect(p) I do not like when I have rightful(prenominal) one job to do. I like to work on many fronts at once then I become the most efficient in my own work. I really like my job. Sometimes I am too involved in the life of the company and the death penalty of the tasks of my business. This formulation excellently testify about his professionalism as well as work engagement and commitment. What is more, he emphasis that good relationship with people- both(prenominal) with customers and business partners and communication skills represents his major strengths. Ideal model of manager It is not easy to describe ideal manager. As I mentioned previously depending on the size of company and position the duties may change significantly. What is possible to compend some lineed characteristics of perfect manager. A good manager should have a good skills in communicating with people.Really worth in this kind of job is good relationships both with colleagues, partners and customers as well. He has to be truly open minded and approachable. He should persuade workers that they can count on him whenever they need. The ability to resolve conflicts and deal with difficult problems should be consider as an important aspect. What is worth, employees may materialise him helpful and incarnateive. Manager has to behave objective, be fair and honest around subordinates. What more, good manager should be comprehensively oriented in entire managed realm. Manager of Marketing need to have a good knowledge of the customers.He should consider how to best create value, propitiation and achieve loyalty for its. Important is to develop long-term relationships with authorisation customers. Marketing manager should be able to know how to satisfy its customers. Moreover, he should be open minded for new ideas. He is responsible for affairs such as promotion, advertising services and spa products. That is way he should distinguish as a creative, responsible and confidence. The next and one of the most important role of a marketing manager is to carry out marketing research and analysis.The marketing manager should do a thorough marketing research and analysis. It might help in order to possess a detailed understanding of their own business and the entire market. Key resp onsibilities of Marketing and Consumer Service Manager As a manager of Marketing and Consumer Service Krzysztof is mainly responsible for marketing, advertising, promotion, designing ads for a variety of publications, directories, newspapers, etc. , cooperation with move around agencies, search and acquisition of commercial customers.The major task also includes to manage affairs in the following areas collaboration with partners preparing contracts and agreements for the provision and sale of the spa and supervision of their implementation as well as gross sales and liquidation services. He is also liable for maintain cordial relationships with the stake holders and shareholders of the company and develop long- term relationship with potential customer. As manager he is expected to act as a role model for Uzdrowisko Iwonicz S. A. values, to support the development of the supplicated companys performance standards.He is responsible for the organization and quality of work of su bordinate in his department. Good communication skills he has plays crucial role in his job. As a head of grade he has the ability to hire, promote and fire employees within his department. Also, observance of dig up discipline and estimation of subordinate employees. Subsequent responsibility involve get together with the Companys organizational units to conduct and develop sales of spa treatment. This is very encompassing range of actions on which there has to be supervision. Managing and work organization of the 50-people team is not an easy task.He mustiness be focuses on every(prenominal) aspect regarding the team which require sincere work engagement and commitment. Manager is also responsible for the atmosphere in manage department as well as whole company, which gives a huge opportunities to achieve planned objectives. contented atmosphere may spawn staff works more efficiently. Krzysztof Guzik mentioned in interview that they employees identify themselves with the c ompany. They know what is the meaning of the term companys mission. Also, what is needful to achieve a goal. The atmosphere in the company is friendly which encourage to execute planned targets. Typical working dayIt is really hard to describe just one working day. Every day is different from the other and there is always plenty stuff to work out. For the most part Krzysztof Guzik is working from 7. 00 am to 3. 00 pm every day from Monday to Friday. due to his managers position- time which he has to sacrificed for work is overmuch longer. Sometimes he has to work during weekends. Usually his tasks includes a lot of accord to answer, receive a number of telephone call from customers, partners and implementation of the tasks raise for the day. He explains that most of the tasks is trying to set the day before to help employees to deal with them.Unfortunately sometimes it is impossible, we cannot planned everything and more urgent matters to do comes out during the day. Krzysztof spend a lot of time for the analysis, planning, assessment of the current situation. He has to be in constancy contact with the other directors of the company to generate the best way to exploit the potential of the company. Also, to discuss the business dodging to achieve the goal. Despite the fact that he is busy manager he always find a time to meet with staff for exercise to discuss the project, to separate duties if it is necessary, solve problems, etc.He is also responsible for meetings with customers, partners, guests of the spa. Like he said Every day brings new challenges and tasks with whom I have to deal with. Marketing and Customer Service organization structure The whole Marketing and Customer Service department carries a focus over many different functions. Therefore, the structure of an company must be good considered and arranged properly on each organisations take. The Marketing and Customer manager is the head of the department and supervises seven department s as is shown on the chart number 1.The Marketing and Customer Service manager is accountable to the four-spot high level of companys organization structure such as Annual General contact, Supervisory plank, Management and Chairman of the Board. Companys organizational chart subdivision of renovation and investment Materials Management and Administration plane section Chief Accountant score surgical incision Budgeting and Financial Analysis part Head of Finance skilful Magazine incision of resistance of sources and sales Main specialist for the sources protection and production Marketing plane sectionInstitution of the SPA production SPA Institution Director of Sales and Marketing Customer Service Office Administrative division of SPA Director of the Private team up ZOZ Rehabilation Clinic Wellness Department initiate of Natural Medicine Pump Room Sanatorium Medical Department Spa hospital Excelsior Department for Infections Quality Control Department Secret Office Plenipotentiary for Classified Information Department of human resources, organization and management Chief Specialist for the Management of Health and SafetyIT Department Chairman of the Board Annual General Meeting Supervisory Board * Management Plenipotentiary for quality management Department of renovation and investment Materials Management and Administration Department Chief Accountant Accounting Department Budgeting and Financial Analysis Department Head of Finance Technical Magazine Department of protection of sources and sales Main specialist for the sources protection and production Marketing Department Institution of the SPA production SPA Institution Director of Sales and MarketingCustomer Service Office Administrative Department of SPA Director of the Private Team ZOZ Rehabilation Clinic Wellness Department Institute of Natural Medicine Pump Room Sanatorium Medical Department Spa hospital Excelsior Department for Infections Quality Control Department Secret Office Pleni potentiary for Classified Information Department of human resources, organization and management Chief Specialist for the Management of Health and Safety IT Department Chairman of the Board Annual General Meeting Supervisory Board * ManagementPlenipotentiary for quality management * * Key factors affecting good team work A team works well when the members understand what they will be compensated for their efforts. A team is driven by a common goal. There begins the role of the manager, which is very important, valued and should be appreciated. There is a lot of different approaches concerns ideas of being good manager. One of the ways is to put down a good impact on a team and to increase their effectiveness. Manager should hold regular meetings to keep a team updated on important information and to offer training.The development of an effective team requires a positive managers attitude due to persuasion that every team needs coordinator. Thanks to good management, the team membe rs elicit the contingency to gain new skills which may be helpful in the future. Due to his encouragement he may allow people to self-development and gives them opportunities for being promoted to higher positions. Conclusion Currently, partnership such as Uzdrowisko Iwonicz S. A. is becoming more recognizable company and brand on Polish domestic market place as well as on European. Managing and work organization of this team members is not an easy task.Manager has to be in persisting contact with the other directors of the company to find the best way to exploit the full potential of the firm. Manager have to be focuses on every realm regarding the team, the work they do, the process of manufacturing, approval process of many tasks and a lot of different aspects. His point of view plays crucial role in companys making decisions process. There is wide range of actions on which he supervises. transaction with the documents within the department, regarding the team and the work they do is very complicated and require personal skills which may help to coordinate the team work.Good manager must keep up to date every issues within the company and has to find the best practice to solve struggled problems. Basically, manager does not have to be an expert in every kind of realm. Sole criterion which is required to being a master within his position. There is plenty of approaches which describe model of ideal manager. The most significant characteristic mainly involve efficient decision making, creativeness, responsibility, self- confidence as well as good communication skills.Conclusively, the manager is an important and valuable person occupying higher level of companys position. He is responsible for making decisions Bibliography Oxford University Press. (no data). Oxforddictionary. on-lineAvailable at http//oxforddictionaries. com/definition/english/manager. work accessed 17th January 2013. Uzdrowisko Iwonicz S. A. (2011). Uzdrowisko Iwonicz S. A.. on-line Availa ble at http//www. uzdrowisko-iwonicz. com. pl/. Last accessed 17th January 2013.